An Email from a Listener About the Commercials

The email read, in part:

Was listening to the local news this morning…which is always informative and entertaining…. and just wanted to say that two relatively new commercials have broken into my Top 5.

#1. Moscow & Pullman Eye Care.  Those two ladies doing the ads have the cutest “girl next door” voices, and the ad gives me warm fuzzies every time I hear it.

#2.  Dr. Jonny Fisher Dental Care – Angus McMolar Cracks me up.

#3.  Sam Dial Jewelry – Sam’s voice is great for ad work as are the ladies who converse with him.  Appreciate the changeup with new ads every few months as well. 

#4.  Garlinghouse Memorial ads are always very good and empathetic to those listening. 

#5.  Ken Paulson Plumbing, good voice, good background music, good jingle. 

When I shared this in the small market radio group on Facebook, a member messaged me, asking if he could hear the commercials in question. So, here they are.

The first three clients were/are mine; the last two are served by another individual. Most have been daily advertisers for many years.

MOSCOW/PULLMAN FAMILY EYE CARE

JONNY FISHER, DDS

SAM DIAL JEWELERS

COLFAX MONUMENT/GARLINGHOUISE MEMORIALS

KEN PAULSON PLUMBING (Disclaimer: “…for all your HVAC needs” was not my idea. 🙂

Posted in Advertising (General), Branding, Client-voiced commercials, Communication, Copy, Copywriting, Radio Advertising, Radio Commercials, Radio Copywriting, Radio Production, Slogans and taglines, Storytelling, Voiceover | Leave a comment

Inexpensive Tools to Help Grow Your Sales or Business—Introducing AppSumo

If you’re an entrepreneurial salesperson, marketer, or business operator, you’re going to love this!

AppSumo is a clearinghouse for a ton of inexpensive and highly useful digital tools for sales and marketing, to help you expand your effectiveness!

Here are 5 of my personal favorites:

1:  WiseStamp is an email signature creator. It enables users to quickly design and deploy attractive signatures that embed automatically into all major email clients. Because I have several different email accounts (one for my local radio sales position, one for my advertising consultancy, one for GBS, even one for my photography hobby), it’s been a great tool to have.

Here’s a screen shot from my WiseStamp account; on the left are the details I entered by filling in the blanks and on the right, the signature as it appears on my emails.

I was able to score a lifetime subscription to WiseStamp with a one-time deal on AppSumo, a big savings over WiseStamp’s monthly subscription, and I use it regularly on several different email accounts. Changes can be made in a flash and add-ons (like the YouTube video plug-in I’m currently using, which embeds a YouTube video right into my signature) make it even more versatile. Although WiseStamp isn’t currently offered there, a similar program called EmailBadge is being offered as a free subscription for life with an AppSumo Plus Membership

2:  Another app that I use regularly is Stencil, an easy-to-use graphics creator that lets me whip up display ads, memes, posters, etc. for blogs, brochures, website display ads, social media posts, etc.  Saves me a ton of time and the results are amazing. Tons of ready-made templates you can customize and over five million royalty-free photos, searchable by keyword(s). Stencil offers a free version and a couple of paid options starting at $9/month.  When AppSumo offered a lifetime license for it, I snagged it. A similar app currently being offered at AppSumo is The Graphics Creator Online—and you can get a lifetime license is just $69!

3:  Video creation apps.  I’ve purchased several from AppSumo and found them easy to use with great results. New deals crop up all the time. I just typed “video” into the Search bar and 44 results popped up, including one tantalizingly called Animazer, with a lifetime deal currently available at $25.

4:  Email Marketing. We use an app called Send Fox to send out our monthly RSC Newsletters. It’s similar to Constant Contact or Mail Chimp. You can get a lifetime license for just $49; if you’re thinking about creating a periodic sales newsletter to send to your clients and prospects, it’s a great way to stay top of mind as a marketing expert.  You might combine this with a lifetime license to UnlimPhotos, a growing collection of 12+ million stock photos you can use in print and online.

5:  Audio transcription.  Oh, man, has this one come in handy for me! I like creating commercials from unscripted interviews. (Here’s why they’re often better than scripted ads.) But a single interview can mean 45-60 minutes’ or more worth of audio to navigate back and forth, to locate the bits I want to use in the spot. That used to be a tedious, time-consuming process. But then I found an app called Happy Scribe, which creates printed transcripts from the audio files I upload to it. My lifetime license from AppSumo gives me two hours’ worth of transcription every month at no charge; additional hours (if needed) are just $6.00 each.

For aspiring broadcasters, there’s even an app that helps you create and manage your own online radio station! It’s called Radiolize, and it’s just one of 23 different apps that popped up when I entered audio in the search bar.

I’ve been buying from AppSumo for years now, and their apps have saved me a lot of time and money, while improving my output. Try a few and I think you’ll enjoy them, too.

____________________

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The 100 Most Valuable Brands

From Visual Capitalist, the top 100 brands in 2023, ranked according to value. Amazon, Apple, and Alphabet’s Google lead the pack, and U.S. companies comprise half of this year’s top brands. According to VC:

Amazon ranks number one globally with its brand valued at $299 billion. As a market leader in online retail, it has strong brand loyalty in its B2C segment which generates its largest share of revenue, and is a key player in cloud services for its B2B platforms.

Apple is in close second with a $298 billion brand. It’s important to note that both tech giants brands fell in value from last year, as supply chain disruptions, labor market constraints, and slower forecasted revenue impacted their brands.

Other big tech brands Google (#3) and Microsoft (#4) were next in the ranking. Korean conglomerate Samsung (#6) was the highest-ranking firm based outside of America.

The top 5 economic sectors: Tech, Retail, Media, Banking, and Automobiles.

VC’s Source: Brand Finance Global 500 Report

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On Creativity – lessons from LA Gear, Jesse Stone, James Bond, and the Bible)

“That’s really creative—I like it!”

For an ad writer, getting that kind of reaction to a new spot or campaign idea brings joy-joy feelings.

But what makes someone creative? Is it innate or learned behavior?

What exactly is creativity?

I Googled it and this is what popped up:

cre·a·tiv·i·ty

/ˌkrēāˈtivədē/

noun

  1. the use of the imagination or original ideas, especially in the production of an artistic work.

Original ideas? How original? If we start (as I do—) with the existence of God, who has always known everything about everything and who created all things including us, then really, He alone has truly “original” ideas. Human creativity is derivative. Whatever we may create follows from our having been created in His image.

So-called “artificial intelligence” (AI) is a construct of the human intelligence upon which it is built. The Metaverse is accessible only through a virtual reality headset, a product of human invention. And Marvel’s bizarre Multiverse owes its existence entirely to human imagination—uncoupled from logic, reason, and the restraining order of the physical laws of the universe.

The definition of creativity that informs my own work is this: the combining of existing ideas, resources, or materials in new or surprising ways. So, I believe creativity is aided by curiosity, attention to details, and willingness to try something new—or at least to repurpose something old.

Let me illustrate.

In 2003, I wrote and produced for Keeney Bros. Music Centers in Moscow, Idaho, this commercial, which generated so much buzz for the client that I decided for the first time in my career to enter the spot into a national competition. It ended up winning the 2004 Radio Mercury Award for best station-produced commercial. Joy-joy feelings through the roof!

The script and production details were mine, but the idea for it came from something I’d heard 13 years earlier, a commercial for LA Gear, entitled “Fantasies of a Single Girl.”

I don’t know what inspired the writers of the LA Gear spot back in 1991 but something did. And many years later their spot inspired me.

The late Robert B. Parker created the character of Jesse Stone in his novels and subsequent made-for-TV movies starring Tom Selleck in the title role. His creation worked so well that Parker later gave the world a female version of Jesse Stone, former Boston cop-turned-private detective, Sunny Randall. Jesse and Sunny have similar flaws: they’re both attractive and either divorced or separated, and float through a series of casual relationships for the sex; they both drink to excess; both see therapists, etc. They even appear occasionally in each other’s stories.

Parker’s signature writing style—short chapters, frequent scene changes, clipped dialogue, all easily transferrable to a screen play—is similar in both series. The only difference (so far) is that nine Jesse Stone movies were made but none of Sunny Randall—despite the fact that Parker wrote the original book at the request of actress Helen Hunt, who aspired to play the character.

I ran across another example of repurposing an older idea recently, following news of the death (7/11/22) of Monty Norman, best known for having composed the legendary James Bond theme. As I learned at MontyNorman.com, the Bond theme was derived from an earlier composition he’d written for a stage musical that never got off the ground, A House For Mr. Biswas. The song was called Bad Sign, Good Sign. Listen for a few seconds and you’ll recognize the signature.

Norman wrote, “With a heavy heart, I did what all composers do with their obsolete songs, I put all my melodies from Biswas, including Bad Sign, Good Sign, into my bottom drawer hoping one day to resurrect one or two of them in some other context.”

That context would appear years later when Norman was hired to write the music for Dr. No.

He split the notes, lost the sitar and singer, and reimagined the melody for an electric guitar, accompanied by strings and brass—giving birth to one of the world’s most iconic and enduring movie themes.

There was some dispute over how much of the successful theme was Monty Norman’s idea and how much was John Barry’s, who embellished it in creating the soundtracks for the Sean Connery Bond movies. According to the ABC News write-up:

Producers hired composer John Barry to rearrange the theme, and Barry was widely assumed to have written it — to Norman’s chagrin. Barry, who died in 2011, went on to compose scores for almost a dozen Bond films, including “Goldfinger” and “You Only Live Twice.”

Norman went to court to assert his authorship, suing the Sunday Times newspaper for libel over a 1997 article asserting the theme was composed by Barry. He won in 2001 and was awarded 30,000 pounds in damages.

There are zillions of books out there on the subject: Unlocking Creativity. Unleashing Your Creativity. Understanding Creativity. Et cetera. I’ve ready many books on advertising, copywriting, sales, and marketing, but don’t recall having read anything with Creativity in the title. But I’m convinced that practical creativity is within reach of anyone willing to take the time to observe, think about what he’s observing, and be a little curious as to why things work the way they do.

I wonder…” is a great way to start.

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“Make Us Famous”

Early in his snarky, whip-smart analysis of what advertising can and cannot do for a business or brand, veteran adman Bob Hoffman asks:

Bob Hoffman

 – Why do some actors get million dollar fees for appearing in movies while other equally good actors get nothing?

  – Why do some people get the best tables at fancy restaurants while nicer people can’t even get in?

  – Why do some people become President of the United States while there are millions who are smarter and more decent?

Right, because they’re famous. Fame is a massive advantage in business and in life.

* * *

Simple ideas like “fame” are anathema to the marketing industry.

We advertising and marketing professionals make our living by convincing business people that marketing communication is a deeply specialized practice that requires particular knowledge and acumen. So we do our best to complicate the shit out of it.

(Source:  The Three-Word Brief by Bob Hoffman. Highly recommended.)


 

What about your advertising? Do you see it as an expense or as an investment? It’s either one or the other.

Effective advertising not only yields positive returns, but the longer you do it, the better it works. I’ve seen it happen again and again in my nearly five decades of working with local advertisers. And here’s a funny thing: the simple principle you need to succeed in business is the very same one that will make your advertising successful: just keep showing up!

Here in my small corner of the world—Pullman, Washington and Moscow, Idaho—thanks to the two land-grant universities that have been shaping our communities for the past 133 years or so, our market is constantly changing.  Hundreds of businesses that were around when I began working for the Pullman radio stations in 1979 have disappeared.  The reasons are many but a few worth noting include:

  • Population turnover. 25% of our student population turns over each year. Thousands of graduating students leave the market and thousands of new students enter it.  That’s thousands of lost customers and thousands of potential new ones.
  • Changing business landscape. One month after I started working for the Pullman radio stations, the Palouse Empire Mall opened, immediately and dramatically changing shopping habits. Pullman merchants waved their white handkerchiefs at the edge of town to bid a literal farewell to the throngs of customers and their dollars sailing eastward.
  • New direct competitors. If you have a unique offering and it succeeds, it won’t be long before somebody enters the market to compete for a share of your market. Count on it. The two or three brands at the top of a category get the lion’s share of the business, leaving all the rest to fight for WLO. This is why books on advertising strategy, positioning, differentiation, etc. continue to sell.
  • Life changes.  Marriages and divorces, births and deaths, illnesses and injuries, employment and career changes, life changes affect consumer behavior, sometimes leading previously loyal customers to start shopping elsewhere.
  • Outside interference.  The last 36 months have been replete with outside interference, as overweening governors, lawmakers, and medical “experts” bullied their way into making decisions about your family, business, church, and school with disastrous consequences. At the time, the legitimacy of their incursions into these institutions may have seemed expedient, if not prudent. In hindsight, more and more of us today are realizing (too late) that the cure was worse than the disease. My wife and I were discussing the big disappointment that COVID-19 vaccines have been. Yet billions of dollars were poured into advertising their efficacy; some states and cities even took to bribing citizens with special lottery prizes, free drinks and meals, etc., in an effort to persuade the masses to get vaccinated.  Looking back, I’m reminded of all the money that once was poured into ads like these, intended to convince the masses of cigarette smokers that medical experts could be trusted to have their best interests at heart. As it turned out, they were just blowing smoke.

Medical “Experts” Blowing Smoke

There are, of course, problems that advertising can’t solve.  If you run your business poorly, advertising won’t make things better. In fact, advertising might even put you out of business faster, because good advertising accelerates the inevitable. So, if your business poised to succeed, a great advertising campaign can help you achieve success sooner.

Here are some other things good advertising can accomplish for you:

Control over your messaging. As many businesses have learned the hard way, social media can be very fickle. You have little to no control over what is said about you in online reviews and social media posts, or in coffee-shop conversations for that matter. But you have complete control over your advertising. And unlike in print media, for example, where your ad may compete with others on the same page for a reader’s attention, radio advertising provides an exclusive showcase for your message.

Mass media means mass reach. Everyone knows that word-of-mouth is powerful, but it’s also slow to provide any momentum. Radio advertising multiplies your word-of-mouth messaging exponentially and instantaneously.

Radio + Website is a powerful combination.  Use radio advertising to drive traffic to your website, where you can further engage customers at their convenience and on their schedule.

Your share of voice can be purchased. Share of market must be earned.  How can you increase both? Here’s some help for you.

Advertising increases your familiarity with consumers.  Customers prefer to buy from people they know and like. Want to be the brand that people think about first and feel the best about when the need arises?  Advertise!

Businesses that advertise regularly attract the best employees.  Job applicants prefer to apply for jobs at companies they know and like. (On a related note, radio advertising can help fill job openings faster, with better-qualified applicants.  Here’s why.)

These are just a few of the many things good advertising can do for your business.

Most business owners are not advertising experts. Working in and on their business leaves them precious little time to work on their marketing and advertising. Therefore, it behooves the business owner to find someone he or she can rely upon to develop an advertising strategy likely to succeed, and to create advertising messages and campaigns that will execute that strategy effectively.  David Ogilvy, one of the advertising giants of the 20th century, wrote in his Confessions of an Advertising Man (in chapter five, How to Build Great Campaigns):

I once asked Sir Hugh Rigby, Sergeant Surgeon to King George V, “What makes a great surgeon?”

Sir Hugh replied, “There isn’t much to choose between surgeons in manual dexterity. What distinguishes the great surgeon is that he knows more than other surgeons.”  It is the same with advertising agents. The good ones know their craft.

(To be continued)

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The Era of the Ear

“…there is virtually no waking moment that isn’t now an OTL (opportunity to listen) to some form or other of third-party content.” – Charles Vallance

Despite the many constraints of lockdowns and pandemic living, there are two parts of us that have never had it so good. I refer, of course, to our ears.

As anyone who has worked in radio will tell you, our ears have historically been an underestimated part of the anatomy. Our eyes have always dominated. We talk about things being eye-catching or eye-grabbing, not ear-grabbing or ear-catching. At creative awards, we value print and TV accolades over radio gongs. OTS is a well-known acronym, OTH less so. Even when we say “share of voice”, we really mean share of TV spend or total media, of which the purely auditory is a small fraction.

But over the last few years, our ears have mounted an (ironically) silent advance. They may not yet have caught up with the all-conquering eyeball. But they’ve closed the gap. And they’ve done so on numerous fronts in numerous ways.

Technology, as ever, has been one of the main accelerants. Mass adoption of the smartphone, combined with the digitisation of radio and prevalence of streamed music services means that, where once our ears were idle, they are now occupied. Indeed, unless engaged actively in conversation, there is virtually no waking moment that isn’t now an OTL (opportunity to listen) to some form or other of third-party content.

The rise of the OTL is further driven by hardware trends. Our homes are better equipped with audio than ever before. Great sound no longer requires expensive kit or posh AV systems (though these must be popular given the trebling of Sonos’ share price over the last year). There are a wealth of smart speakers which provide excellent audio, whose affordability and portability mean they can be omnipresent in the home. We listen anywhere and everywhere, not just in certain rooms. And when we are out and about, our ears are similarly spoilt with an array of headgear options, from earbuds and AirPods to an almost endless range of bluetooth and wireless headphones. And that’s before the widespread adoption of spatial audio, which is already supported by AirPods Pro and the PS5 Pulse 3D headset.

While full audio AR may still be a little way off, all modern cars are designed with sound in mind and are set up to interface seamlessly with our audio preferences. So whether we’re driving or dusting, ironing or running, gaming or gardening, meditating or vegetating, the likelihood is we’ll all be listening.

Perhaps the biggest factor driving the Era of the Ear is techno-social. We are now simply more open to voice and auditory protocols. I still struggle to ask Google to play the radio, but no-one else seems to. Alexa gets bossed around right left and centre (“please” should become a mandatory part of the UX). Social media has latched onto the auditory curve, with sound-led phenomena such as TikTok and Clubhouse. These in turn have prompted beta efforts from Twitter and Facebook, with Twitter Spaces now in test and build phase and a Live Audio feature in development for Facebook’s Messenger Rooms, not to mention Slack’s imminent introduction of audio features to its project management software. The huge popularity of podcasts and the rise of the spoken word scene further exemplify the ear’s ascendancy.

The implications for brands within all this are immense. As I’ve said before (Campaign, Sept 20), the time has come for the return of the slogan or, at least, that piece of brand shorthand which is said or heard rather than seen or shown. Brand soundtracks are equally at a premium, as are recognisable voiceovers.

The implications for the making of ads is also considerable. I already see this in play in creative reviews. Rather than fitting a voice or a track to a filmic narrative – which was often the way things worked – the creative process increasingly and intuitively begins with more attention to the ear. With a voice, a soundtrack or an audio theme upfront. Similarly, there is a growing tendency for directors to lay the track or soundscape first, before rather than after shooting.

Of course, visual narrative remains crucial. But, in the Era of the Ear, we must increasingly beware the tyranny of the eye. We are pre-programmed to think of image and imagery, the appearance of a brand. Moving forward, we should think beyond just how it looks, to how it’s heard; of sonic as well as visual properties.

Twenty-first century brands, unlike Victorian children, should be heard as much as they’re seen. The first task of advertising is to make your brand visible, but it can be what people hear that makes it meaningful.

Charles Vallance is chairman and founding partner of VCCP. This article originally appeared in the April 6, 2021 edition of Campaign UK. (https://www.campaignlive.co.uk/article/era-ear/1711854)

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This Appliance Dealer Digs April Fool’s Day (and these Radio Commercials Prove It)

Every year at this time, I get to do something extra special—and thoroughly enjoyable, as Don Frei, co-owner of Howard Hughes Appliance, Television, and Sleep Shop in Moscow, Idaho, and I collaborate on creating radio commercials that hit the airwaves for just one day a year.

April 1st.

Their purpose is simply to bring a smile, maybe even a chuckle, to their friends and customers. We created the first five of these spots for April Fools Day, 2010, not knowing what to expect. The response from listeners was flabbergasting! Quite a few people stopped by the store to thank Don personally. A few—and I’m not joking—even came in hoping to see the “pet-drying attachment.” Many more called the store to say how much they’d enjoyed the spots. Even the morning man at a rival station made it a point to express his appreciation.

Each year since, we’ve added one or two new spots to the collection. This year, we drafted Dana, a longtime service technician, to lend his expertise on a fun science project. And Don’s daughter (and partner in the business), Melissa, agreed to do a daughter-dad spot featuring refrigerator jokes. And Don recorded a third new spot on washing golf balls with the laundry. (Yes, it’s a thing.)

Here, for your enjoyment, are Howard Hughes’ special April 1st commercials, starting with the three we recorded for this year’s schedule.

If you especially like one of them, we’d love to hear which one and why. Enjoy!

REFRIGERATOR RUNNING 

CLEANING YOUR GOLF BALLS

SCIENCE PROJECT

COOKING WITH YOUR DISHWASHER

FUN WITH A MICROWAVE OVEN

PET DRYING ATTACHMENT

REFRIGERATOR PLANTER

FREEZING SNOWBALLS

SLUMBERLAND SLEEP SYSTEM

SELF-CLEANING REFRIGERATOR

DIRTY TOOLS? THROW ‘EM IN THE DISHWASHER

REFRIGERATOR LIVE WELL

H T T V

PEDAL-POWERED APPLIANCES

SALAD SPINNER

LINE-FRESH DRYING YEAR-ROUND

ROCK-A-BABY WASHER

INDOOR BBQ

REMOTE-A-ROMA

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Meet Your Listeners/Customers Where They Are

by Roy H. Williams

This article was originally published in Williams’ Monday Morning Memo (10/4/21) and reprinted in RadioInk (11/8/21). Understanding the distinction between transactional and relational customers is vitally important for business owners and advertising professionals alike, and no one I know has explained this as well as Roy H. Williams, the Wizard of Ads®.

Did you know that mood and mode share the same root word?1

I point this out because you cannot take your customer where you want them to go until you first meet them where they are. And where they are is in one of two different moods, or modes of shopping: transactional mode and relational mode.

Each of us operates in both modes, but we tend to choose our mode according to the category. If the category in question is one which you (1.) have an interest, (2.) have no preferred provider, and (3.) are willing to spend time to save money, you will approach that purchase in transactional mode.

If the category in question is one which you (1.) have no interest, (2.) have a name in mind that you feel good about2, and (3.) are willing to spend money to save time, you will approach that purchase in relational mode.

A customer in relational mode

  1. Thinks long term.
  2. Considers today’s transaction to be one in a series of many.
  3. Does not enjoy comparison shopping or negotiating.
  4. Fears only “making a poor choice.”
  5. Hopes to find an expert they can trust.
  6. Is willing to spend money to save time.
  7. Desires a long-term solution provider.
  8. Is likely to become a repeat customer.

A customer in transactional mode

  1. Thinks short term.
  2. Considers today’s transaction to be the end of the relationship.
  3. Enjoys the process of shopping and negotiating.
  4. Fears only “paying more than they had to pay.”
  5. Considers themself to be the expert.
  6. Is willing to spend time to save money.
  7. Desires a lower price.
  8. Is a good source of word-of-mouth advertising.

Relational customers are High CAP:
High Conversion
High Average Sale
High Profit Margin

Transactional customers are Low CAP:
Low Conversion
Low Average Sale
Low Profit Margin

When you target High CAP customers in Relational Mode, you face these dangers.

  1. You must create a company culture that causes your employees to take pride in delivering the experience that is expected by the customer in relational shopping mode.
  2. If you disappoint the relational customer, they take it as a personal betrayal. You were their trusted provider and you let them down.

When you target Low CAP customers in Transactional Mode, you face these dangers:

  1. Transactional customers have no loyalty to you. Your relationship ends when the transaction is complete.
  2. Transactional customers who are attracted to you for reasons of price alone will abandon you for the same reason.
  3. There is nothing that someone else cannot do a little worse and sell a little cheaper. This is why no business is secure when it targets customers in transactional shopping mode.

The words you use in your ads send signals to your customers. Do your word choices appeal to customers in relational mode, or do they speak to customers in transactional mode?

Give it some thought, because it really is a big deal.

Roy H. Williams

1 Latin modus “measure, extent, quantity; proper measure, rhythm, song; a way, manner, fashion, style,” from a Proto-Indo-European root med  “take appropriate measures.”

2 When you “feel good about a name,” it is because you have repeatedly heard good things about that company though advertising or word-of-mouth.

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Harness the Power of a Five-Second Ad

I sold my first five-second radio commercials back in 1975. For the record, that’s thirty years before Clear Channel would proclaim “Less Is More” and with great fanfare begin offering five-second “adlets” or two-second “blinks.” Twitter founder Jack Dorsey had not yet been born.

It was sales trainer Jim Williams who started me on the path of selling five-second ads, with this simple example: “Don’t make a $500 mistake. See Bob’s Used Cars.”  Jim wasn’t alone. The Radio Advertising Bureau also had been reporting that some stations were having success with what they called “eight-word ads.”

Funny aside: I was a young advertising salesman in 1975-76 when my manager, after putting us through our first Jim Williams “boot camp,” gave the sales team a special promotion to float with prospective advertisers. It was called The Three-day Blitz: 70 five-second ads to be aired over a weekend (Friday-Sunday). We sold so many of these packages that our poor traffic lady had to type an extra legal-size page for each hour’s log. (Since logs were typed manually, this created a lot of extra work for her, which she did not appreciate. Presumably, management did something to mollify her.) I chuckle now when I think about it, but the response was instructive. We ended up adding five-second ads to our rate card, as well as standardizing the Three-day Blitz. 

There are several advantages to shorter ads:

1) They force the writer to craft a clear, concise message. There’s no room for “fat” in a five-second ad.

2) It’s much easier for a listener to comprehend, retain, and recall a short message in its entirety. It’s in-and-done before the listener can even react to it! (Stick around and I’ll share with you a powerful presentation technique for demonstrating this effectively to a prospect.)

3) Greater frequency can be achieved at lower cost. Because five-second ads cost less than 30’s or 60’s, the advertiser’s budget buys him greater frequency—more repetition of his message.

Short ads can be deployed to trip the recall switch, reminding the listener of something he’s heard about in greater detail in a longer commercial. Think of this technique as “clutter busting” – referring not so much to the other ads on your station as to all of the messages that bombard us daily everywhere we turn, from computer monitors and cell phones to the chatter of our co-workers, from in-store POP to ads on public benches, buses, billboards, and buildings, television, newspaper, magazines. While there may be disagreement as to how many advertising messages we see or hear in each day, we can agree that there’s plenty of competition for a listener’s attention. We live in an age when distractions are plentiful.

So, let’s say you’ve sold your client a schedule of 30’s or 60’s to get the word out about his big store-wide sale. His commercials include a number of price-and-item illustrations, maybe a special financing offer, prize drawings, and so forth. Let’s imagine that he’s running 10 commercials a day for ten days, and these ads are scheduled to run between 6:00 a.m. and 7:00 p.m. Assuming even distribution, he’s running one ad every 78 minutes.

By adding just 10 five-second ads per day to his schedule, you’ve doubled his frequency, cutting the time between exposures in half. Add another ten and now your listeners are being reminded about his sale every 26 minutes. The marginal cost of the additional five-second ads has tripled his frequency!

All other factors being equal, this advertiser is going to enjoy better results from his buy on your station, which ought to bring him back for more.

Sometimes longer ads aren’t even necessary. It’s quite possible to build an entire campaign around five-second ads exclusively. I have a client who for many years sponsored the weather update following network news at the top of the hour. His five-second message – usually a positioning statement, but occasionally a call-to-action – ran once an hour, 24 hours a day, 7 days a week. For all intents and purposes, his advertising message reached the station’s entire audience.

Every listener, every day.

Think about that. How many of your advertisers can claim with reasonable certainty to reach every single listener on your station during the course of a day or a week, let alone all year long? It’s terrific exposure, and much easier for an advertiser to achieve and afford with a five-second ad.

The proliferation of satellite-delivered syndicated programming has all but eliminated the flexibility most stations once enjoyed when it came to scheduling commercials. If your station does all its own programming, consider yourself fortunate, indeed. You still have the freedom, or at least the potential, to schedule ads of any length, in any combination, at any time. The world is your oyster. Go for it. Stations whose programming comes via a bird in the sky have little choice but to fill fixed-length breaks with fixed-length ads at fixed times, with few opportunities for deviation from the 30/60 standard. It might be worth sitting down with your Program Director and asking him to identify any possibilities for running short ads (such as the five-second weather sponsorship mentioned earlier).

If you are able to identify and secure the appropriate inventory, and you’re ready to put it to work for an advertiser, here’s a technique you can use to demonstrate to your advertising prospect the power of a five-second ad: First, write the copy. Create the actual message that you’re going to propose the client run for this campaign. Take the time to make it a good one: clear, catchy, and memorable.

When you’re sitting across from the prospect, tell him, “I’d like you to help me with a little experiment.” Pause. Make sure you have his undivided attention. Then, read the five-second copy aloud, with appropriate feeling.

Read it a second time.

Read it a third time.

Then, ask him to repeat what you just read.

In most cases, he’ll repeat it verbatim without hesitation.

“You’ve just demonstrated the power of a five-second ad. I read it to you only three times and already you have it memorized, the whole thing.”

Rehearse the advantages of the five-second ad with him:
1) forces lean, concise copy;
2) more easily understood, retained, and recalled by the listener (as he just demonstrated)
3) allows more frequency within a given budget

Then, present your proposal. Make the sale. And enjoy the results.


Between 1975 and 1979, I used to drive the 55 miles between Winona and Rochester, Minnesota, two or three times a week. One Sunday I tuned in to Chicago’s WGN (720 AM) and kept it there to hear what was happening in my old hometown. I don’t remember the name of the host (though as I recall he had the most wonderfully soothing rich bass voice), but to this day I do remember two ads that he read live, several times each, during the course of my commute:

Seven-Up, the Uncola. Chicagoland’s Number One Refresher.”

“Chapped Lips Need Blistex. Buy Blistex.”

I never intended to memorize them. It just happened.

Like magic.

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WHAT GOOD WRITERS DO

Good writing makes us feel deeply.

If you’ve ever loved a canine companion, these words will reduce you to a puddle. And you will feel richer for having read them. Because good writing touches our emotions.

Good writing also paints pictures. And when good writing meets human speech—in storytelling or radio advertising— the pictures painted in the mind spring to life.

Listen to these four very different radio commercials. What you see in your mind’s eye as you listen to each?

Die, sucker!
Is that even a word?
Beethoven’s life — in 60 seconds
Burgess Meredith captures childhood magic.

When your commercial paints vivid mental pictures or makes the listener feel strongly about something you both care about, you’ll win her attention. Do it consistently and you’ll win her affection. And that’s crucial because consumers prefer patronizing businesses they like.

But if your commercial is filled with unsubstantiated claims, tired clichés, or pronouncements about how wonderful you are—it’s unlikely to move the Why Should I Care? needle in your direction.

Good advertising isn’t about you. It’s about your customer.

Take the time to find out what your customers care about, the problems they’re facing (that you can help solve), in other words: the things that matter to them. Listen to them Then craft your advertising messages with empathy.

This is what good writers do.

If you cannot do this yourself (be honest about it), I urge you to enlist the services of one who can.

A good writer will weave words into gold. It will happen right before your very ears.

Aspiring young copywriters come to me for advice from time to time; that is to say they are looking for jobs, but when they find out my own ego is so strong I can scarcely bear to have other copywriters around at all, so it shouldn’t be a total waste they ask polite questions to fill in the remainder of the time. After warning them that a career in advertising is like skin-diving in a barrel of piranhas, I generally advise them to get a job wherever they can. Then, I tell them to look around until they see an account that nobody else in the place gives a hoot about and grab it and run like hell back to their own cubicle. Since nobody else cares about it they can do it just their way, and, if possible, smuggle it out the back door direct to the client so that nobody else’s hands taint their lovely child. Actually, this is a very good way to start, but, in fact, my recommending it is simply a waste of good breath. Because anyone capable of following such advice would do it naturally anyway, with no more thought than a dog uses to wag his tail.

– Howard Luck Gossage, How to Be Creative
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